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Due Diligence

A proven methodology to assess, prioritize, and create your business processes so they work for you and your team.
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Helping Small Businesses Organize and Streamline

Creating and updating processes for your company’s business activities takes a lot of time, energy and quite often requires project management, requirements, and business analysis skills that aren’t always common knowledge.
My experience has taught me that a business can go only so far without written processes. Once a company increases their customer base and adds team members, they are quickly overwhelmed by chaos and costly mistakes.

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Are you limited on time and need to move now to get your team on the same page?

Not sure which of your business activities should be written processes, or if you have the right processes? I

Do you need to prevent costly mistakes and stop unnecessary rework? That’s where I come in! I use


Before the [Training A Virtual Assistant] business process workshop I was disorganized and scattered. After the workshop I had 1 process created, fleshed out the larger picture for my business and now have a place to start. This workshop was very helpful and I feel like I’m headed in the right direction.

Lisa McLaughlin Owner District Line Co.

Lisa Shaughnessy was the lead for an IT Process Team that developed detailed processes for the Defense Intelligence Agency-wide IT Requirements Board, ensuring that it would run smoothly and be successful in fulfilling IT Requirements efficiently for customers across the globe.

Pierre Perrin Division Chief, Customer Relationship Management Defense Intelligence Agency

Lisa Shaughnessy is a process goddess!  Her enthusiasm for helping organizations work smarter not harder is infectious.  She took the time to understand my business, partnered with me during the process, pushed me to consider all the options, but didn’t try to force me down any particular path.  I’ve incorporated the results of our collaboration into my daily business routine.  Not only would I call upon again for help, but I plan to invite her to partner with…

Tom Fish Managing Director Go Beyond LLC

I worked with Lisa to create a business process for my non-existent lead generation. Within hours of developing it (which by the way, exactly as Lisa promised, turned out to be so simple and freeing…) I used the established process on a prospective client. Instead of feeling like I was generally winging it, I felt in control, which completely influences your interaction with prospectives. Lisa will give you guidance, help you clarify the unnecessary steps you thought you…

LouAnn Watley-Belk Owner LouAnn Watley Design
From business process assessment to strategy to training, inkerB Consulting can help you organize and streamline your operations.
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Lisa Shaughnessy


Founder and Principal at inkerB Consulting
Lisa brings 25 years of experience in business processes, requirements, project management and customer account management.

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